Due to the nature of the products sold in our store, including fresh flowers and floral arrangements that are perishable, the right to withdraw from a distance sales contract does not apply, in accordance with applicable consumer protection laws.
This means that once an order has been prepared or delivered, it cannot be returned.

If your order has been delivered incorrectly, arrives damaged, or does not match your purchase, you have the right to submit a complaint.Please report any issues within 24 hours of delivery by emailing:
bemyflower.wro@gmail.com

Your complaint should include:
– Order number
– Description of the issue
– Clear photos of the product
– Each complaint is reviewed individually and with the utmost care.

We will review your complaint within 14 calendar days of receiving it.

If your complaint is accepted, we may offer one of the following solutions:
– A full or partial refund
– A replacement order
– Another form of compensation agreed upon on a case-by-case basis.

Because flowers are natural products:
– The flowers may vary slightly from the photos shown on our website in terms of colour, shade, or arrangement.
– Substitutions resulting from seasonal availability or stock levels do not constitute grounds for a complaint, provided the overall style, colour palette, and value of the arrangement are maintained.

For more detailed information, please refer to our Terms & Conditions